The Evolution of Banking: Online vs. Traditional Approaches
Exploring the shift from traditional brick-and-mortar banks to online banking services and its impact on the financial industry. The banking industry has undergone a seismic shift in recent decades, moving from traditional banking practices to the dominance of online banking solutions. This transformation represents more than just a change in transaction methods; it reflects broader shifts in customer behaviors, preferences, and technological advancements. This article aims to dissect the trajectory of banking evolution, juxtaposing traditional and online banking approaches. Drawing from recent research findings, we delve into the implications of this transition, focusing on accessibility, customer satisfaction, security, and financial inclusivity. To explore banking evolution, we conducted a comprehensive literature review, focusing on studies from the past decade to capture relevance amidst rapid technological progress. Our review spanned academic journals, indust...